Job Brief & Responsibilities

• Prompt handling of all phone calls and emails in a professional manner and in accordance with the established guidelines· Engage with customers in issues/discrepancies/complaints escalation and resolution· Upkeep of Service Level Agreements· In charge of the mobile app related to customer’s inquiries or complains· Ensure compliance and process audits· Actively involved in problem-solving and propose improvements to processes· General Office administrative duties

• Other ad-hoc duties as and when required

Job Brief & Responsibilities

• Perform professional hair scalp analysis and treatment for customers

• Sales Driven and meeting KPIs

• Meet company sales projection

• Design treatment package based on the customize scalp individual

• Regular scalp review for customers

• Follow up call on customer condition and improvement

• Attend to new customer and upsell services when necessary

• Close monitoring on customer scalp issues

• Sales plan with the outlet team

Job Brief & Responsibilities

• Recommend hairstyles, colouring, and treatment to customers

• Perform a wide range of hair colouring techniques, including highlights, etc.

• Analyze customer’s hair and scalp condition and recommend appropriate treatment or product

• Perform hair services, including wash, blow-drying, waxing, styling, etc.

• Ensure cleanliness of workstation and salon

• Build up a customer base, by converting prospects into long-term customers

• Maintain a good relationship with clients

• Act as an expert on hair treatments, procedures, styling, and technology and stay up to date on trends in the hair industry

• Meeting individual sales targets and KPIs

• Any other ad-hoc duties assigned by the supervisor

A scalp consultant must be able to diagnose disorders and diseases of the hair and scalp. They examine a client’s hair and scalp and decide on an appropriate course of action. Using objective scientific techniques, the consultant studies a patient’s hair and scalp for disorders. These can include damaged or thinning hair and skin infections and diseases. The consultant will discuss hair care, medical history, diet, and lifestyle with the client. After diagnosis treatment will be prescribed. This may be in the form of treatments, products, massage, special shampoos, lotions, or, in some cases, electrical treatment therapies.

Responsibilities

• Perform professional hair scalp analysis and treatment for customers.

• Sales driven.

• Meet the company sales projection KPI set

• Customize treatment package according to customers’ scalp condition.

• Regular scalp check for customers.

• Perform hands-on treatments at times.

• Follow-up calls to check on client condition and improvement.

• Follow up inactive customer

• Remarks and filing on customer card folder

• Design package

• Handle front desk at the time

• Any other ad-hoc duties assigned by the supervisor